Frequently asked questions
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Shipping
Do you ship overseas?
No
What shipping carriers do you use?
We use all major carriers and local courier partners.
How long will it take to get my order?
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24–48 hours once your order ships to the e-mail address you provided when checking out. If you do not receive tracking information within six business days of your order, please follow up with us at support@icartzone.com.
We primarily process and ship orders on business days, Monday through Friday. If you place an order over the weekend (Saturday or Sunday), we'll process it on the following business day. Orders received on weekends will be fulfilled and shipped out on Monday, barring any public holidays or exceptional circumstances.
Delivery times may vary depending on your location. If you have specific concerns about timing, contact our customer service team.
How long does order processing usually take?
Order processing typically takes 48 to 72 hours before your order is successfully placed.
Why does it take 48 to 72 hours to process my order?
This allows us to verify the payment, review the order details, check product availability, and prepare items for shipment.
Will I be notified once my order is processed and shipped?
Yes. You will receive an e-mail notification with tracking information once your order has been processed and shipped.
What factors might cause a delay in order processing?
Delays can occur due to high order volumes, payment discrepancies, stock availability issues, or address verification challenges.
Can I make changes to my order during the processing period?
No. Once an order is placed, we begin processing immediately. Please contact customer support if you need to make changes.
What should I do if my order hasn't been processed within 72 hours?
Contact customer support at support@icartzone.com with your order details, and we'll investigate promptly.
Order
What happens after I place an order?
As soon as you place your order, you will receive an order confirmation e-mail. We have received your order and pre-authorized your credit card. We automatically contact our suppliers to confirm that the product is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and contact you via e-mail or phone. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
What is your cancellation and refund policy?
All orders cancelled after 48 hours are subject to a $10 administration fee, whether or not your order has shipped. If your order has shipped, you are also responsible for actual return shipping charges. Refunds will only be issued to the original credit card used when placing the order.
Can I cancel an order before it's shipped if I change my mind?
Yes. Please review our cancellation policy for details.
What is the "Make an Offer" buying experience?
The "Make an Offer" feature lets you propose a price instead of paying the listed price. We will show you whether we accept your offer or not, and may show the minimum price we can accept. Not all products are eligible for this feature.
What will happen if I place an order for a product and it goes Out of Stock?
In rare cases, we will email you if the product goes out of stock. We will notify you when it is back in stock and ready for backorder. Per our policy, we do not charge unless the product has been shipped. Options:
Backorder: If the item is expected to be restocked soon, we can place it on backorder and notify you of the estimated restock date.
Substitute or alternative: We can suggest a substitute or alternative that closely matches your selection.
Cancel or modify the order: We can cancel the out-of-stock item and refund you, or help you modify the order to include other available items.
Contact support@icartzone.com to discuss these options.
Any Questions?
You can contact us through our contact page. We will be happy to assist you.
Product
What should I do if my item arrives damaged?
Please inspect the packaging when your item(s) arrive. If you notice any damage, note it when signing for delivery. If your item(s) arrive damaged, send photos to support@icartzone.com, and we will reach out within 24 hours.
Where do your products come from?
Most of our products are sourced from third-party suppliers. We are not the manufacturer and are not directly responsible for issues that arise with these products. When purchasing:
Product Information: We provide product descriptions, specifications, and images. Please review product details and customer reviews before purchasing.
Returns and Refunds: Refer to our return and refund policy. Certain products may have supplier-specific return restrictions.
Customer Support: Contact us at support@icartzone.com for any concerns or questions.
Why don't you accept non-defective remorse returns?
We focus on quality, accurate information, and fair handling of defective items. Accepting non-defective remorse returns would increase waste and costs.
What qualifies as a "non-defective remorse return"?
Returning a product due to change of mind, personal preference, or similar reasons rather than because it is faulty or defective.
Are there any exceptions?
Exceptions may be considered case-by-case (e.g., damaged or incorrectly shipped items). Contact support@icartzone.com.
How can I ensure I'm making the right purchase decision?
We provide detailed descriptions, images, and specifications. You can also email support@icartzone.com before purchasing.
What if I receive a defective item?
Email support@icartzone.com within the timeframe in our defective item return policy. We will assist with replacement or refund.
What if I'm unsatisfied for reasons other than defects?
We encourage alternatives such as reselling or gifting. You can also email support@icartzone.com.
How do I know if a product is eligible for return?
Refer to our return policy for criteria, timelines, conditions, and processes. This mainly applies to defective items.
Is this policy subject to change?
Policies are reviewed and updated periodically. Check our website or email support@icartzone.com for the latest information.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page.
Do you manufacture the products you sell, or are they sourced from other manufacturers?
No. We curate products from various manufacturers and sell through our online platform. For specific inquiries about origin or manufacturing, contact customer support.