FAQs

FAQs

Shipping Information

We use all major carriers and local courier partners.

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 – 48 hours once your order ships to the e-mail address you provided when checking out. If you do not receive tracking information within six business days of your order, feel free to follow up with us at support@icartzone.com.

Product

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should note it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@icartzone.com, and we will reach out to you within 24 hours.

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that the product that you order is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail or via phone. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

All orders cancelled after 48 hours are subject to a $10 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

In very rare cases, this happens. If the ordered product has gone out of stock, we can send you an E-mail about your ordered product being Out of Stock. Be assured that once the product is back in stock and ready for backorder, we shall send you a quick notification. As our Business Policy, we do not charge anything unless the product has been shipped.

Other

You can contact us through our contact page! We will be happy to assist you.

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