FAQ | iCartzone



Shipping Information

We use all major carriers and local courier partners.

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 – 48 hours once your order ships to the e-mail address you provided when checking out. If you do not receive tracking information within six business days of your order, please follow up with us at support@icartzone.com.

We primarily process and ship orders on business days, Monday through Friday. If you place an order over the weekend (Saturday or Sunday), we’ll process it on the following business day. This means that orders received on weekends will be fulfilled and shipped out on Monday, barring any public holidays or exceptional circumstances.

Please note that delivery times may vary depending on your location. We strive to ensure prompt delivery and appreciate your patience and understanding regarding weekend orders.

If you have any specific concerns about the timing of your order, feel free to contact our customer service team for assistance. We’re here to help.

How long does order processing usually take?
Order processing typically takes 48 to 72 hours before your order is successfully placed.

Why does it take 48 to 72 hours to process my order?
The order processing time allows us to verify the payment, review the order details, check the availability of products, and prepare the items for shipment. This ensures accuracy and quality in every order.

Will I be notified once my order is processed and shipped?
Yes, definitely! You will receive an e-mail notification once your order has been processed and shipped. This e-mail will contain tracking information so you can monitor the progress of your shipment.

What factors might cause a delay in order processing?
Delays can occur for various reasons, such as high order volumes, discrepancies in payment information, stock availability issues, or address verification challenges. Rest assured, we work diligently to minimize such delays.

Can I make changes to my order during the processing period?
Once an order is placed, we immediately begin the processing procedure. Therefore, changes cannot be made during this time. Please contact our customer support team for assistance if you need to make changes.

What should I do if my order hasn’t been processed within 72 hours?
We apologize for any inconvenience if your order wasn’t processed within the stipulated timeframe. Please contact our customer support team at support@icartzone.com with your order details, and we’ll investigate the matter promptly.

Remember, our goal is to provide you with a seamless and efficient shopping experience. We appreciate your patience during the order processing period. If you have any further questions, don’t hesitate to contact us.


Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should note it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@icartzone.com, and we will reach out to you within 24 hours.

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that the product that you order is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail or via phone. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

We appreciate your interest in shopping with us and would like to provide you with important information about the products available on our website. As an online retailer, we strive to offer a wide range of high-quality products to meet our customers’ diverse needs and preferences.

It is important to note that most of our products are sourced from third-party suppliers. While we carefully select and partner with reputable suppliers, we want to emphasize that we are not directly responsible for any issues that may arise with these products as we are not the manufacturer.

We understand the importance of customer satisfaction and want to ensure transparency in our business practices. Therefore, we recommend considering the following points when purchasing products from our website:

  • Product Information: We strive to provide accurate and up-to-date product information, including descriptions, specifications, and images, to assist you in making informed purchasing decisions. Please review the product details, features, and any available customer reviews before purchasing.
  • Returns and Refunds: If you encounter any issues with a product purchased from us, please refer to our return and refund policy. We will do our best to assist you within the guidelines specified in our policy, but please note that certain products may have specific return restrictions imposed by the supplier.
  • Customer Support: Our dedicated customer support team is available to address any concerns or queries you may have regarding your purchase. Don’t hesitate to contact us at support@icartzone.com if you require assistance or encounter any issues with your order.

We value your trust and strive to provide the best possible shopping experience. We are committed to working with you to resolve any issues that may arise.

Thank you for choosing to shop with us. We look forward to serving you and ensuring your satisfaction.

We accept only defective or damaged returns. We always aim to ensure our customers love our products, but if you need to return an order, we’re happy to help. Just email us directly, and we’ll take you through the process.

Non-Defective Remorse Returns Policy

We understand that you may have questions about this policy, and we’re here to provide you with the information you need. Please read through the following questions and answers to understand our stance.

1. Why don’t you accept non-defective remorse returns?
We believe in maintaining the highest quality standards for our products and services. Accepting non-defective remorse returns would result in unnecessary waste and increased operational costs, which could lead to higher prices for our customers. By focusing on providing accurate product information, excellent customer service, and a fair return policy for defective items, we strive to deliver a better overall experience.

2. What qualifies as a “non-defective remorse return”?
A non-defective remorse return refers to returning a product solely due to a change of mind, personal preference, or similar reasons rather than because the product is faulty or defective.

3. Are there any exceptions to this policy?
While our general policy is not to accept non-defective remorse returns, there may be some cases where exceptions could be considered. These exceptions are typically evaluated case-by-case and may include situations involving damaged or incorrectly shipped items. Just email us at support@icartzone.com.

4. How can I ensure I’m making the right purchase decision?
We understand the importance of making informed purchase decisions. We strive to provide detailed product descriptions, images, and specifications to help you choose the right product for your needs. Additionally, we
encourage you to email us at support@icartzone.com. If you have any questions or need further assistance before purchasing.

5. What if I receive a defective item?
If you receive a defective or damaged item, please email us at support@icartzone.com within the timeframe outlined in our defective item return policy. We will happily assist you in resolving the issue and arrange a replacement or refund.

6. Can I cancel an order before it’s shipped if I change my mind?
Yes, you can typically cancel an order before it’s shipped. Please review our cancellation policy for specific details and steps to take if you cancel an order.

7. What if I’m unsatisfied with my purchase for reasons other than defects?
Suppose you’re unsatisfied with your purchase for reasons other than defects. In that case, we encourage you to explore alternative solutions, such as reselling the item or gifting it to someone who might find it more suitable. In that case, you can email us at support@icartzone.com.

8. How do I know if a product is eligible for return?
For eligible products, please refer to our return policy, which outlines the specific criteria for returns, including timelines, conditions, and processes. Remember that this policy primarily pertains to defective items rather than non-defective Remorse returns.

9. Is this policy subject to change?
Our policies are periodically reviewed and updated to ensure we provide our customers with the best possible service. While our stance on non-defective remorse returns may remain consistent, we encourage you to refer
back to our official website or email us at support@icartzone.com for the most up-to-date information.

We hope these answers have clarified our policy on not accepting non-defective Remorse returns. If you have any additional questions or concerns, please don’t hesitate to email us at support@icartzone.com. We’re here to
assist you in any way we can. Thank you for choosing us for your shopping needs.

All orders cancelled after 48 hours are subject to a $10 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

The “Make an Offer” feature allows customers to negotiate the price of a product. Instead of paying the listed price, customers can submit their desired price, and we will display you a message if we accept your offer or not.

How does the “Make an Offer” feature work?
When you find a product you want to purchase, you will see an option to “Make an Offer” instead of adding it directly to your cart. You will see an input type where you can enter the price you are willing to pay. After submitting your offer, We’ll display you a message instantly as to whether we accepted your request. We can show the message with the minimum price we can except.

Can I make an offer on any product?
Not all products may be eligible for the “Make an Offer” feature. We can turn this feature on or off for specific products.

In very rare cases, this happens. If the ordered product has gone out of stock, we can send you an E-mail about your order being Out of Stock. Be assured that we will send you a quick notification once the product is back in stock and ready for backorder. Per our Business Policy, we do not charge anything unless the product has been shipped.

We apologize for any inconvenience caused by the item being out of stock after you placed your order. Our
inventory is regularly updated, but high demand or unforeseen circumstances occasionally lead to stock
limitations. In such cases, we recommend the following options:

  1. Backorder: If the item is expected to be restocked soon, we can place it on backorder for you. This means
    that once the item becomes available, we will promptly ship it to you. We will notify you of the estimated
    restock date and provide updates on the status of your order.
  2. Substitute or alternative: If you prefer not to wait for the out-of-stock item, we can suggest a
    substitute or alternative that closely matches your original selection. Our customer service team can assist
    you in finding a suitable replacement.
  3. Cancel or modify the order: If neither of the above options is satisfactory, we can cancel the
    out-of-stock item from your order and refund you for that item. Alternatively, if you wish to
    modify your order to include other available items, our customer service team will gladly assist you
    with the necessary changes.

Please e-mail our customer service team at support@icartzone.com to discuss these options and determine the best action for your specific order. We value your business and will try to accommodate your needs and preferences.

No, we do not manufacture the products ourselves. We curate a selection of high-quality products from various manufacturers and sell through our online platform. Our focus is on offering a diverse range of products that meet our quality standards and cater to the preferences of our customers. If you have specific inquiries about the origin or manufacturing processes of a particular product, feel free to reach out to our customer support for more information.


You can contact us through our contact page! We will be happy to assist you.


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